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Hoffco Brands Product Return Policy

Hoffco Brands is always committed to serving the needs of the customer. Please take the time to carefully review the information outlined below regarding our return policy on defective or damaged product. Should you have any questions or concerns please contact our Customer Service Department at (877) 292-6454 or support@hoffcobrands.com.

Hoffco Brands offers a 100% replacement warranty on all our products for any defect within the given warranty range. Some of our products have a Lifetime warranty, while most our high-end electronics carry a 1-year Limited warranty.

When contacting us in regards to a return or exchange, please have your receipt or proof of purchase available for reference. We do require this documentation in order to process a return. If you purchased online, you should have an email confirmation from your order - this is your proof of receipt.

LIFETIME WARRANTY

Hoffco Brands, Inc. warrants all products in this category to be free from manufacturing defects regardless of how long you own it. This warranty is limited to the replacement of this product only and does not extend to consequential or incidental damage to other products that may be used with this unit. This warranty is in lieu of all other warranties expressed or implied. Some states do not allow limitations on how long an implied warranty lasts or permit the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific rights, and you may also have other rights which vary from state to state. We will, at our option, repair or replace the products that do not conform to the warranty. We may use functionality equivalent reconditioned/refurbished/remanufactured/pre-owned or new products or parts. To obtain service please contact a customer support representative at (877)-292-6454 between 8:00 am - 5:00 pm (MST). 1

YEAR WARRANTY

Hoffco Brands, Inc. warrants all products in this category to be free from manufacturing defects for the period of 1 year from the date of purchase. This warranty is limited to the replacement of this product only and does not extend to consequential or incidental damage to other products that may be used with this unit. This warranty is in lieu of all other warranties expressed or implied. Some states do not allow limitations on how long an implied warranty lasts or permit the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific rights, and you may also have other rights which vary from state to state. We will, at our option, repair or replace the products that do not conform to the warranty. We may use functionality equivalent reconditioned/refurbished/remanufactured/pre-owned or new products or parts. To obtain service please contact a customer support representative at (877)-292-6454 between 8:00 am - 5:00 pm (MST).

Subject to the above warranty, in the event that your Hoffco Brands device fails to operate satisfactorily, please simply follow these 3 easy steps:

1. Email our Customer Service Department at support@Hoffcobrands.com in order to receive an approved, Return Merchandise Authorization Number (RMA#). Please label your email subject line, "Request for Return Merchandise Authorization Number." In the body of your email, please include your (a) full contact information, including your first and last name and/or company name, (b) order number,(c) purchase date, (d) telephone, (e) fax, (f) email address, (g) shipping address and (h) the reason for the return, providing a detailed explanation of the difficulty you are experiencing with the device and/or any of its components. All of these information entries are required for processing your request.

2. Within 48 hours of our receipt of your email, our Customer Service Department will review the information you have provided, and email you back with a Return Merchandise Authorization Number (RMA#). Please do not send any product to us unless and until you have received your RMA#. Once you have received your RMA#, please securely package your product, and include within your package a copy of the email from our Customer Service Department indicating your RMA#. If you are experiencing an issue with a product component only, please do not send us your entire kit unless asked to do so.

3. Once our Customer Service Department has received the product you have returned, we will then send you a confirmation email indicating our receipt of same, and our email to you will include an estimated time of delivery of your replacement Hoffco Brands product and/or components.

Should you have any questions regarding our Product Return Policy, you may also call our Customer Service Department at (877) 292-6454.

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