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Hoffco Product FAQ

Welcome to the Hoffco product FAQ page. In minutes you can learn more about our company policies with the help of Hoffco Brands product FAQs. Learn about the advantages of our warranty, how to replace broken merchandise, where to find a user’s manual, and more. The Hoffco frequently asked question page is to assistant with all of your important inquiries. If you have further questions that we did not answer, please feel free to contact us during our business hours.

How do I take advantage of the warranty on my product?

Products come with a limited1 year warranty for workmanship, please contact customer service to find out more information. This warranty is limited to the replacement of this product only and does not extend to cnsequential or incidental damage to other products that may be used with this unit. Please be sure to provide a copy of the receipt of your purchase, whether it be an online purchase or from a store.

If you damaged your product within the warranty period, please contact customer service and we can send a replacement out to you. Please note that shipping charges do apply.

 

Can I get a refund on a product not purchased from your website?

We do not offer refunds on products. If you have purchased one of our products from a store that sells our products, please contact the store directly to discuss their return policy. Most stores will provide a full refund within the first 7 days of purchase and an in-store credit up until 30 days from the date of purchase. If you purchased your item more than 30 days ago, please contact customer service and we will, at our option, repair or replace the products that do not conform to the warranty.

 

I have a broken or a missing part, how do I get it replaced?

If you have a missing or broken part on the item you have purchased, please contact customer service and we can send a replacement out to you. Please note that shipping charges may apply to your replacement.

 

I lost my User's Manual, how do I get a new one?

Some of our User's Manuals are available online for download in PDF version. Please use our search area to locate your product and download your User's Manual. Products with a PDF downloadable version of the User's Manual will have a "Download User's Manual PDF" link on their individual product page.

If the product you own does not have a PDF download link available, please contact customer service and our team will do their best to locate and send out a new User's Manual to you via email or regular mail. Please note that mailing rates may apply if the User's Manual must be mailed out.

 

Where do I get a replacement charger for my Bluetooth® headset?

If you have lost or broken your Celltronix® Bluetooth® headset, please visit our Replacement Charger product page to purchase a new one. Please note that shipping charges do apply.

 

Where do I get a secondary charger for my Bluetooth® headset?

If you are in need of a secondary charger for your Bluetooth® headset, please visit our Replacement Charger product page to purchase a new one. Please note that shipping charges do apply.

 

How do I pair my Bluetooth® headset with my phone?

Basic Bluetooth® Pairing Instructions
(please be aware that pairing may vary with each headset)

Before you use your headset the first time, you must pair the unit with a Bluetooth® enabled mobile device.

Please refer to the following steps to set up the pairing:

  1. Ensure the headset is off.
  2. Press and hold the On/Off Pairing Button on the end of the unit for 8-10 seconds until you see the LED light flash blue and red alternately indicating the unit is in pairing mode.
  3. Following your phone's instruction guide, set your Bluetooth® enabled phone into search mode 
  4. Your phone will find the headset and show the device name on the screen, select the device name and confirm to pairing.
  5. Enter PIN code as 0000 (4 zeros) and confirm to complete pairing.

You should also consult your device manufacturer's user manual for more specific instructions regarding connectivity.

 

Can my Bluetooth® headset work with any mobile device?

All Celltronix® Bluetooth® headsets should connect and work properly with any Bluetooth®-enabled mobile device, including iPhone®.  For instructions on how to connect your headset with your device, please see your device's user manual or contact the manufacturer.

 

The red light on my headset does not turn off while charging.

Most Bluetooth® headsets will have a solid red LED light when charging and the light will shut off or turn blue when done charging.  In the even that the red light stays lit while charging for more than 10 hours, there is no need to worry as this is normal in some headsets.  Most Bluetooth® headsets should be fully charged in about 2-4 hours.  If you have trouble with your headset charging please contact our customer support at (877)-292-6454.

 

How do I pair my BTVR-1 or BTVR-2 to my phone?

Pairing Instructions for the BTVR-1 and BTVR-2 Only

Before you use your headset the first time, you must pair the unit with a Bluetooth® enabled mobile phone.


Please refer to the following steps to set up the pairing:

  1. Ensure the headset is off.
  2. Press and hold the On/Off Pairing Button on the end of the unit for 4 seconds until you see the LED light flash blue and red alternately indicating the unit is in pairing mode.
  3. Following your phone's instruction guide, set your Bluetooth enabled phone into search mode  
  4. Your phone will find the headset and show the device name on the screen, select the device name and confirm to pairing.
  5. Enter PIN code as 0000 (4 zeros) and confirm to complete pairing.

NOTE:

  • If the pairing is successful, the headset will connect to your phone automatically, you may need to confirm the inquiry.
  • While the headset is paired with the phone and connected, the indication light will flash 2 times every 5 seconds. If it failed or did not connect to the phone, the blue indicator light will flash 1 time every 3 seconds.
  • Once you pair the headset with one device or more, the headset will automatically connect to the phone you last connected whenever you turn the headset on, but make sure your phone's Bluetooth® function is active.
  • The headset supports Bluetooth® V2.1+EDR specifications.  The simplified pairing process will make paring your devices easy, if your mobile phone supports Bluetooth V2.1+EDR specifications, you just need to turn on both of them, and add a new Bluetooth device on your phone, the headset and your phone will find each other and connect automatically.
  • The headset supports multi-point technology.  To connect the headset to a 2nd Bluetooth® phone, please repeat the pairing operation steps above. When you are finished pairing, turn off the headset and turn on again, the headset will connect to both phones automatically.

 

Where can I find a replacement bulb for my Norlite® CREE® XLamp XR-E flashlight?

These bulbs cannot be replaced, but we do offer a lifetime warranty on these flashlights. If your bulb burns out, please contact customer service and we can send a replacement out to you. Please be sure to provide a copy of the receipt of your purchase, whether it be an online purchase or from a store. Please note that shipping charges may apply to the replacement bulb.

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"Just bought a 4 LED flashlight. Very light and extremely helpful for lost articles in the dark of my truck!"

- Jason Pari

 

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